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TITLE RETURN POLICY
POSTED BY DABAGIRL (ip:)
  • DATE 2015-07-29
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Return and Exchange (After receipt)

 

    1) Return due to defective items or wrong delivery


       You can return or exchange the items.

       Please contact DABAGIRL CS center via email or board within 7 days of receiving the items.

       (Order number, Product code, Pictures of the defective part or wrong delivery should be attached.)


       DABAGIRL bears the international shipping costs for the return and replacement (if applicable).

       Please send us the copy of the receipt for the return shipping via email or board within 3 days after return request

       so that we can reimburse you the cost.


       Please note that the deadlines are based on KST (Korean Standard Time).


    2) Return due to Change of mind


       If you dont like the items (including size and color), you can return the items.

       Please contact DABAGIRL CS center via email or board within 7 days of receiving the items and return your shipment

       within 3 days after return request. (Order number, Product Code and Reason for Return should be mentioned.)

       Please note that you are responsible for the return shipping(international). Return deadlines are based on KST (Korean Standard Time).


       * Your return is not processed if the tags/labels of the items are damaged or if there are traces that you have used them already.

         (It applies to the defective items as well.)


       * Your return is not processed if you just send the items back without letting us know of your return beforehand via email or board.

       * When returning the items, all the components including wrappings should be included.



    3) Missing Items


       If you received your parcel and find any item(s) missing, please contact DABAGIRL CS center within 1 day of receipt.

       Please keep all the compartments including wrappings. This way we can check

       if there has been any damages to the parcel or possible repackaging in the course of delivery.

 

 

Order cancellation or change (Before Shipment)

 

    1) Order Cancellation


       You can cancel ordered items or the entire order.

       It can be proceeded only when your order is Pending. If not, it means your order has been packed and already sent out,

       so we cannot process the cancellation. Please contact DABAGIRL CS center via phone, email or board ASAP.


    2) Order Exchange


       You can change the color or the size of the item you ordered. (Unfortunately, you cannot change your order to a different item/model)

       It can be proceeded only when your order is Pending. If not, it means your order has been packed and already sent out,

       so we cannot process the change of order. Please contact DABAGIRL CS center via phone, email or board ASAP.


    3) Change of Shipping Address


       It can be proceeded only when your order is in 'Pending status. If not, it means your order has been packed and already sent out,

       so we cannot process the address modification. Please contact DABAGIRL CS center via phone, email or board ASAP.

 

    4) When the ordered item is out of stock


       DABAGIRL is trying to offer the best service by processing your order in a proper manner at the right time.

       Nevertheless, there are cases that some items are out of stock due to flush of orders, and the items cant be shipped.

       In that case, for a smooth process and a fast delivery, we process your order as your preference you checked.

 

       - If you have checked Refund the sold-out item and dispatch the rest of my order ASAP,

          we will deliver the remaining items except the item out of stock without any further notice.


       - If you have checked
Contact me first and let's think about it, our customer service representative will contact you via email or telephone.

          And you can decide whether you would like to cancel the sold-out item or the entire order.

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