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Guide
Our customer service team is available during the following business hours:
MON-FRI 9am-6pm(GMT+9H)
LUNCH 12:30pm-1:30pm(GMT+9H)
Closed on Sat, Sun & Holidays
* Click here to use the time zone converter.
How to Order
- Payment
- Order
- Product
- Shipping
- Exchange/Cancel/Return
- Missing/Damaged or Defective Item
- Reward Points/Coupons/Membership
| Payment
What forms of payment do you accept?
We accept the following forms of payment:
● PayPal & Credit cards (VISA, MASTER, AMEX, DISCOVER)
What can I do if the payment does not process successfully?
In case you are using PayPal, eChecks are not accepted.
You may also check your account status and review the buyer information you entered before payment.
When using credit card, please check the following or contact the card issuing bank for more details.
① Credit card should be approved for online use
② Some credit cards can only be used within the country issued
③ If the transaction exceeds the monthly limit, payment is not accepted
④ If the card holder has records of chargeback cases, transaction may be blocked
⑤ Card holder's information must match with the buyer information
How do I know if my payment went through successfully?
Once payment is made, transaction details are sent through e-mail from both our store system and Payment Gateway (PayPal). Our email includes the list of items you have purchased.
| Order
Does the store have a mobile version?
We offer a mobile-exclusive version. Click here to visit our mobile site.
Do I need to register before placing an order?
You do not need to register before placing an order. You may register as soon as you have finished shopping, or checkout as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register.
What is the status of my order?
Once an order is placed, you will receive an order number and a confirmation email with your order summary. Click here to check the status of your order. If you are a registered user, simply sign in to your account, then go to ORDER LIST of MY ACCOUNT. If you shopped as a guest, enter your order number in the designated fields.
How do I reset my password?
If you can't remember your password, please enter your email address and ID to reset your password. Click here to reset your password.
| Product
Where can I find the related items from the selected item page?
We provide the related items of your selected item at the bottom of the page. You may use the related items as reference for styling. Please contact Customer Service if you cannot find the related items that you are interested in.
How can I convert my size into Korean size?
Click here to see the standard size guide (measurement guide).
However, since body/foot shapes are all different, we cannot suggest the exact size for you to wear. Please see detailed measurements at the bottom of the product details page as well.
In case of exchange due to ill fitting (shoes), round-trip shipping cost will be borne by the customer.
How long will it take for my international order to arrive?
It usually takes 7-10 working days for you to receive the order from the date you purchased. Once the order is dispatched, it takes about 3-8 days to arrive at your doorstep (excluding customs clearance). Tracking number is issued once the order leaves the warehouse. Arrival date may vary depending on customs of the designated country, so please keep track of your order using the provided tracking number.
* Season items (Summer/Winter) may take 3-5 additional days.
* Store-made items may take 3-5 additional days.
* Customized or handmade items may take 7 additional days (shoes, leather bags, customized clothing, and etc.)
| Shipping
Do you ship internationally?
Yes, we ship internationally. Click here to see which countries we ship to.
Should I expect to pay duties and taxes for my order?
International orders will be delivered by your local postal service. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order. Payment of any duties and taxes are the responsibility of the recipient and these fees are collected at the time of delivery. More information can be checked by contacting your local Customs office.
If you are charged customs fees even after proving that your items are for personal use, and your purchase amount meets the criteria below,
you will be compensated via Reward Points.
*Purchase amount: Original price of item(s) before any discounts/coupons/reward points are applied
<How to Request>
Please provide proof of payment after customs are cleared.
*Approved only if request is made within 14 days of delivery.
Country | Criteria for Customs Compensation |
| U.S.A | Total purchase amount under the recipient's name is below US$800 (Based on order date) |
| Australia | Purchase amount is below US$700 |
| Taiwan | Recipient is not responsible for customs clearance |
| Singapore | Purchase amount is below US$280 |
| Malaysia | Purchase amount is below US$115 |
| Hong Kong | [Duty-free zone] All customs charges that still occur are eligible for compensation |
| New Zealand | Purchase amount is below US$250 |
*In case of return due to unpaid duties and taxes, we will refund the amount after deducting the original shipping fee of your order.
How do I track my order?
Once your order is shipped out, you will receive an email regarding tracking information.
You can also find information on your shipment at My Account > My Orders.
Why is my item still undelivered to me even though my order status states that delivery is complete?
Tracking number is provided once the order is shipped. Simply sign in to your account and go to MY PAGE → ORDERS. One week after your item is dispatched, your order status is automatically updated to "Delivered" by our system.
If you failed to receive your package within 4 days of "Delivered" status, or your status shows that the item was received by an unknown recipient, please contact Customer Service as well as your local postal office.
Why is my order is being returned to Korea?
In case of absence of addressee or uncleared customs, packages are sent back to the sender as failed delivery.
In case of refund, original shipping cost or any relevant amount for return will be deducted from the refund amount.
We do not take responsibility for wrongly typed address, so please double check before you make your payment.
| Exchange/Cancel/Return
Can I modify my order before delivery?
Modification of the order can only be processed if your order is in [Preparing Item] status.
Please contact Customer Service with the information below for further confirmation:
- URL of the item
- Item Name (Code) / Option Detail
- Order Number
- Detail Request
*If the total amount of your order is reduced due to cancellation and no longer a target of free shipping, then there may be a deduction of shipping cost according to our shipping policy.
Do you process exchanges?
Unfortunately, we do not accept exchanges.
| Missing / Damaged or Defective Item
What if I received an item that is different from my original order?
If you receive a wrong item, please contact Customer Service within 7 days of receipt.
We will assist you in your refund. If you want to receive the item again, we will ask you to place a new order
Your order will be handled under following procedure:
①You will be asked to send photos of the wrongly shipped item through e-mail.
②Wrongly shipped item will be refunded in reward points or the payment method you used for the order.
What if my received item is damaged or defective?
If you receive a damaged or defective item, please contact Customer Service within 7 days of receipt.
We will assist you in your refund. If you want to receive the item again, we will ask you to place a new order.
Your order will be handled under following procedure:
①You will be asked to send photos of the damaged or defective item through e-mail.
②Damaged or defective item will be refunded in reward points or the payment method you used for the order upon approval from item inspection team.
What if part of my order is missing?
First of all, please check your order status on MY PAGE, since this may be a case of partial shipment.
If all items are confirmed to be shipped but you still have a missing item, please contact our Customer Service with this information.
We can check your orders only if you report within 7 days of receipt.
Your order will be handled under following procedure:
①You will be asked to send photos of the received items, invoice, and the package through e-mail.
②We will check our shipping system to confirm whether the item has been omitted from the original shipment.
③We will send you an e-mail with our final confirmation.
④If your item is confirmed to be missing or sold out, we will issue a refund immediately.
| Reward Points / Coupons / Membership
What are reward points?
Reward points can be used as cash when you are shopping with us online.
*Only registered members are eligible for reward points.
*Reward points are only valid for 1 year.
How can I check and use my reward points or coupons?
If you are a member, you can go to MY PAGE to view accumulated reward points or coupons.
Rewards points that are pending after purchase will be available for use 7 days after the delivery is complete. Once reward points become available for use, you will see a little box on the checkout page to enter the amount you wish to use.
*When payment is made in reward points, refunds will be issued only as reward points and not in cash. Accumulated reward points cannot be redeemed for cash in any circumstance.
Payment
We accept the following forms of payment:
• PayPal & Credit cards ( VISA, MASTER, AMEX, DISCOVER)
• Eximbay (Union Pay)
※Please understand that there may be changes in price due to currency exchange rate.
The final purchase amount is fixed at the exchange rate that was reflected at the time of payment.
No further payment or difference will be charged or refunded due to changes in exchange rate after purchase.
Shipping
■ Shipping Rates & Delivery
Below are the delivery methods available with estimated arrival time and cost.
CountryShipping FeeOrder AmountShipping ServiceLocal ShippingU.S.A $30 Below $200 Fastbox Premium Plus UPS $15 Over $200 Fastbox Premium Plus UPS Canada $30 Below $300 Fastbox-Mail EMS $15 Over $300 Fastbox-Mail EMS Australia $30 Below $300 Fastbox-Premium DHL $15 Over $300 Fastbox-Premium DHL Russian Federation $30 Below $300 Fastbox-Premium DHL $15 Over $300 Fastbox-Premium DHL Saudi Arabia $30 Below $300 Fastbox-Mail EMS Saudi Arabia $15 Over $300 Fastbox-Mail EMS Germany $30 $200 Fastbox-Mail EMS United Kingdom $30 $200 Fastbox-Mail EMS France $30 $200 Fastbox-Mail EMS New Zealand $30 $200 Fastbox-Mail EMS China(People's Rep) $20 $150 Fastbox-Mail EMS Singapore $20 $150 Fastbox-Mail EMS Philippines $20 $150 Fastbox-Mail EMS Malaysia $20 $150 Fastbox-Mail EMS Indonesia $20 $150 Fastbox-Mail EMS Thailand $20 $150 Fastbox-Mail EMS India $20 $150 Fastbox-Mail EMS Ireland $20 $150 Fastbox-Mail EMS Macau $20 $150 Fastbox-Mail EMS Vietnam $10 $99 Fastbox-Mail EMS Hong Kong $10 $99 Fastbox-Standard LTHK Taiwan $10 $99 Fastbox-Standard LTTW $10 $99 Fastbox ACSFamily Mart (Taiwanese Convenience Store)- Item Preparation Time (for in-stock items): Around 7-10 business days after payment
- Delivery Time (excluding customs clearance): Around 3-8 business days after dispatch
- Shipping Courier: Available after dispatch
- Method of Shipment: Air parcel
- Tracking time May vary depending by courier
- Tracking info may be available more than 24 hours after shipment■ General Shipping Policy
1) Some shipping couriers may not be available for certain areas. More information is provided on our Guide > Shipping page or during checkout.
2) The delivery time provided is an average estimate excluding preparation time and customs clearance.
3) Delivery time may vary depending on the shipment and customs clearance situation.
4) The best matching shipping courier is selected in real time to provide the most secure and fastest delivery service. Please note that for this reason, we cannot provide the name of courier prior to shipment.
5) All shipping couriers provide real-time tracking updates.
6) All shipping couriers ship via air.
■ Customs and Duties
The recipient is responsible for all/any import duties and taxes which may occur during international shipments.
Please be advised that these charges are levied by the destination country and we do not have control over them.
If you are charged customs fees even after proving that your items are for personal use, and your purchase amount meets the criteria below,
you will be compensated via Reward Points.
*Purchase amount: Original price of item(s) before any discounts/coupons/reward points are applied
Please provide proof of payment after customs are cleared.
*Approved only if request is made within 14 days of delivery.
Country
Criteria for Customs Compensation U.S.A Total purchase amount under the recipient's name is below US$800 (Based on order date) Australia Purchase amount is below US$700 Taiwan Recipient is not responsible for customs clearance Singapore Purchase amount is below US$280 Malaysia Purchase amount is below US$115 Hong Kong [Duty-free zone] All customs charges that still occur are eligible for compensation New Zealand Purchase amount is below US$250 ■ Track OrdersOnce your order is shipped out, you will receive an email regarding tracking information.
You can also find information on your shipment at My Account > My Orders.
■ For Product Returns due to Reasons Caused by the Customer
Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.
- The returned product will not be re-shipped.
- The customer is responsible for all/any relevant expenses during The return process such as round-trip shipping, customs and etc. This will be done by either deduction from refunds or extra charges.
(1) Process for refund requests
Once the parcel returns, refund will be issued after subtracting all fees and expenses.
Price will vary depending on shipping methods from the returned product.
For other countries where are non EMS service regions, refund will be issued in accordance with the EMS Premium Service.
(2) For re-delivery requests
There are NO re-deliveries.
Returns & Exchanges
Returns & Exchanges
■ Return and Exchange (After receipt)
1) Returns due to defective item(s) or wrong delivery
You can return the items.
Please contact DABAGIRL Customer Service via board within 7 days of delivery.
(Make sure to include the order number, item name, product code, and pictures of the defective item or wrong delivery.)
DABAGIRL bears the international shipping costs for the return and replacement (if applicable).
Please send us a copy of the receipt for the return shipping via board within 3 days after return request
so that we can reimburse you the cost.
2) Return due to change of mind
We accept returns due to simple change of mind (including size and color).
Please contact DABAGIRL Customer Service via board within 7 days of delivery and ship your package
within 3 days of return request. (Make sure to include your order number, product code, and reason for return.)
All return due to Change of mind must be sent via EMS service.
Please note that the customer is responsible for the return shipping costs (international).
* Your return is not processed if the tags/labels of the items are damaged or if there are traces of use (applicable to defective items as well).
* Your return is not processed if you are returning accessories or underwear
* Your return is not processed if you ship your item without prior notice.
* When returning the items, all the components including packaging should be in original condition.
3) Missing items
If you received your parcel and find any item(s) missing, please contact DABAGIRL Customer Service within 1 day of receipt.
Please keep all the compartments including packaging. This way we can check
for any damages to the parcel or possible repackaging in the course of delivery.
■ Order Cancellation or Change (Before Shipment)
1) Order Cancellation
You can cancel selected items or your entire order.
Cancellations can only be processed if your order is 'Pending' and not yet shipped.
Please contact DABAGIRL Customer Service via board ASAP.
2) Order Change
You can change the color or the size of the item you ordered. (Unfortunately, you cannot change your order to a different item/model.)
Changes to order can only be processed if your order is 'Pending' and not yet shipped.
Please contact DABAGIRL Customer Service via board ASAP.
3) Change of Shipping Address
Changes to address can only be processed if your order is 'Pending' and not yet shipped.
Please contact DABAGIRL Customer Service via board ASAP.
4) When the ordered item is out of stock
DABAGIRL is trying to offer the best service by processing your order in a proper manner at the right time.
Nevertheless, there are cases that some items are out of stock due to flush of orders, and the items can’t be shipped.
Sold-out items will be cancelled and refunded via your original payment method, and the rest of your items will be shipped out when the order is ready.
We kindly ask for your consideration on this matter.
Refunds
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Other
Reward Points
Requirements
Cancellation of reward points
Reviews
If you write a review for each product you purchase, we will credit you in reward points.
$1 Point : Text review only per 1 item
$2 Points : Text and Photo review per 1 item
* To confirm your identity, register and sign in before writing your review.
* 1 Point can be used as $1.
* Points will be issued once your review is verified by staff.
* To earn your reward credits, you have to join a membership.
* If the attached photo doesn’t show you are putting on the product or using it, the review points will be issued as Text review.
* Review post is available to write within 30 days after order updated as 'delivered', and review point is also available to issue in this period only.
DABA GIRL
Accumulated order amount : $1 ~ under $99
Reward points rate : 1%
Benefits : 10% off birthday coupon
Benefits : 10% off birthday coupon
Restrictions
- You may earn Reward Points by purchasing goods or participating in various events at DABAGIRL.
- You can use your Reward Points for purchases at DABAGIRL.
- Reward Points are not awarded for cancelled or incomplete orders.
- You can view and manage your Reward Points through your Member Account Info.
- Reward points issued before December 31st will expire on February 1st of the following year. Reward points will also automatically expire for closed accounts.
- Reward Points cannot be redeemed for cash nor transferred to a third party.
- Reward point policies are subject to change. All changes will be notified to members 30 days in advance.
- For deactivated members who don't log in their account within 1 year, earned reward points will be expired on the last day of every month.
E-money
※ About E-money
- [E-money] is online money refunded as store credit for cancelled orders.
- You can get a refund via E-money. To receive your refund via E-money, please contact Customer Service.
- Refunds can be issued in E-money for the following cases: failure to refund in original payment method, reimbursement for return shipping (for wrong orders or defective items), payment gateway errors
※ Difference between Reward Points and E-money
- Reward Points : The beneficial mileage earned by item purchase or participation in event/promotion
- E-money : Online money equivalent to cash
※ E-money Guide
- You can use E-money to purchase items. $1 in E-money has the same value as $1 in cash.
- Only members are eligible for E-money. You can check your E-money history in My Page after signing in.
- E-money can be used along with reward points or discount coupons in your account.
- There are no limits to using E-money as a payment method.
- There is no expiry date for refunded E-money.
※ E-money for closed accounts
- You can close your account in My Page.
- Once you close your account, all earned Reward Points will expire. However, E-money can be refunded via PayPal if you contact us beforehand.
- You can check the remaining balance of Reward Points and E-money before closing your account. Please contact Customer Service if you have any E-money left in your account.
- If you close your account without prior notice, your remaining E-money balance will automatically expire.
- CUSTOMER SERVICE
- MON-FRI 9am-6pm(GMT+9H)
- LUNCH 12:30pm-1:30pm(GMT+9H)
- Closed on Sat, Sun & Holidays
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- MY ACCOUNT
- ORDER HISTORY
- TRACK ORDERS
- WISHLIST
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